Legal
Refund Policy
We want every album to be worth what you paid for it. If your first paid album doesn't work out, tell us and we'll make it right, or give your money back.
Last updated 28 October 2026
30-day guarantee on your first paid album
If Pixinoid isn't a good fit within 30 days of buying your first paid album, write to us. We'll try to fix the problem, find a workaround or give you a date for a fix.
If you're still not happy, we'll refund the full amount you paid for that album. The album then moves to the free plan's limits.
When we can't refund
- Albums after your first paid album.
- Requests made more than 30 days after the purchase.
- Accounts we find abusing this policy, for example buying and refunding albums repeatedly.
How refunds are paid
We send the refund to the original payment method within 7 days of approving it. Your bank or payment provider may take a few more days to show it.
Changes to this policy
We may change this policy. The version in force when you bought the album applies to that album.
Contact
To ask for a refund, write to support@pixinoid.com from your account's email.